Frequently Asked Questions

We offer 12 categories including Non-Fiction, Fitness, Travel, Pets, Self-Help, Marketing, Weight Loss, Public Speaking, Book Marketing, Entrepreneurship, Cookbook, and Christian.

We provide PDF and EPUB for ebooks. If you purchase the ebook + audiobook bundle, you will also receive a full audiobook (M4B) plus a ZIP file containing MP3 chapter files. Download links appear on your My Books page and in your order email when the files are ready.

Yes — every ebook order includes an AI-generated cover image. If you purchase the ebook + audiobook bundle, you'll receive the ebook files plus a full audiobook (M4B) and a ZIP of MP3 chapter files so you can listen however you prefer.

Our audiobooks use high-quality AI narration. You get an M4B file (works in Apple Books and most audiobook apps) plus a ZIP of individual MP3 chapter files so you can listen however you prefer.

Yes! When purchasing the Ebook + Audiobook Bundle you can pick from nine AI narrator voices — ranging from warm and friendly to deep and authoritative. Voice options include Alloy, Ash, Coral, Echo, Fable, Nova, Onyx, Sage, and Shimmer. The voice selection appears on the book creation page when the bundle plan is chosen.

Pooks.ai creates personalized, AI-generated books tailored specifically to you — your goals, interests, experience level, and learning style.

Most books begin generating immediately and are usually ready within 15–30 minutes. Larger orders (for example, full audiobook bundles) or peak-time load can take longer. We send an email notification when your book is ready — if you haven't received it after about 30 minutes, please check your spam folder and contact hello@pooks.ai with your order ID.

Yes — a free account is required to submit a personalization form, request a free sample, or place an order. Registration only takes a minute and no credit card is needed to sign up. You can also sign in with Google.

Very! We ask about your specific goals, challenges, experience level, preferred learning style, interests, and more. The AI writes every chapter specifically for you — not generic content with your name inserted.

We currently support 10 languages: English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Arabic, and Chinese.

A typical Pooks.ai book is around 150 pages (ebook) or 2-3 hours of audio for the audiobook version. The exact length depends on the category and your personalization choices.

Absolutely! You can create as many books as you like across any of our 12 categories. Each one is uniquely personalized to your answers.

A full Pooks.ai book contains 10 chapters plus an introduction and conclusion — all written specifically for you. Each chapter is approximately 2,000 words, making the complete book roughly 20,000–25,000 words (around 150 pages in PDF).

Short answer: the title generator sometimes produces a possessive-style title that includes the reader's first name (for example, "Maya's Trail Running Playbook"). If you'd prefer a title that does NOT include your name, enter a custom title on the Create page before generating and it will be used instead of the AI-generated title. If a generated title includes your name unexpectedly or you'd like it changed after generation, reply to your order email or contact hello@pooks.ai with your order ID and we can regenerate or apply a custom title for you. We're actively working to improve the title generator to avoid inconsistent name inclusion.

Yes! Once generated, the book is yours. You can read it, share it with friends, or keep it forever. The content was written specifically for you.

Once your book is generated you will receive an email notification with a link. You can also visit My Books (pooks.ai/my-books) at any time while logged in to view and download all your books. Ebook orders include a PDF and EPUB file; audiobook bundles additionally include an M4B file and a ZIP of individual MP3 chapter files.

Book generation normally takes 15–30 minutes (up to 45 for audiobook bundles during peak hours). If your order is still showing as "generating" after an hour, please contact hello@pooks.ai with your order ID. Include the email address on your account and the book title so we can check the generation queue and get your book to you promptly.

Once you submit the form your book enters the generation queue and the personalization answers are locked for that order. To get a book with different answers, simply create a new order for the same category — you can have as many books as you like. If your paid order has not started generating yet and you need to change something urgent, contact hello@pooks.ai as soon as possible with your order ID.

Yes — you can sign in with Google. On rare occasions Google may not return an email address and sign-in will fail; if that happens please use the standard registration form or contact hello@pooks.ai for help linking accounts.

Logged-in users can upload files (PDF, PNG, JPG, JPEG, GIF, ZIP, DOC/DOCX, TXT, CSV, XLSX). Uploaded files are private by default; admins can mark files public. Public files appear on the Public Files page and can be downloaded by anyone. Please avoid uploading sensitive personal data.

We use Cloudflare Turnstile on the registration form to block bots and automated signups while keeping the sign-up experience smooth for real people. It runs in the background most of the time and usually doesn't require solving a visible CAPTCHA. If you see the Turnstile widget, just complete the form normally — it helps protect accounts and keeps the site fast and reliable.

We keep generated books available for download on our servers so you can retrieve them. To request deletion of your account and associated generated files, contact hello@pooks.ai and we will remove your data. See our Privacy Policy for further details.

A full personalized ebook is $10. The ebook + audiobook bundle is $20. You can preview a free sample chapter before purchasing.

Yes — if you're not satisfied, contact hello@pooks.ai within 7 days of purchase with your order ID and we'll provide a full refund to your original payment method. Refunds requested after 7 days are handled case-by-case; please include your order ID and a brief reason so we can review. Processing time: refunds are issued promptly but may take 5-10 business days (or longer depending on the customer's bank/processor) to appear on your statement. You'll receive a confirmation email when the refund is completed.

Yes! No credit card required. You get a table of contents, introduction, and one full chapter — completely free. If you like what you see, you can purchase the full book.

We accept all major credit and debit cards, processed securely via Stripe. You will be redirected to a Stripe-hosted checkout page to complete your purchase. If you have any questions about a charge or need help, contact hello@pooks.ai with your order ID.

Yes! When filling out the personalization form, check "This book is a gift" and enter the recipient's name, email, and an optional message. After purchase the recipient receives an email when the book is ready and can download it at pooks.ai/my-books (they may need to create a free account). The book files are also accessible from your own My Books page.

Verification emails (the link sent after registering) expire after 24 hours. Password reset links expire after 2 hours — if a link expires, request a new one from the Reset Password page.

Please check your spam/junk folder and any email filters first. Verification links expire after 24 hours and password reset links expire after 2 hours — if a link expired, request a new one from the site (Resend verification or Reset Password). If you still don't receive emails, try using an alternate email address or contact hello@pooks.ai with your account email and any relevant order ID so we can help investigate.

Please check your spam/junk folder first — transactional emails sometimes land there. Generation usually takes 15–30 minutes; audiobook bundles or high-load times can take longer. You can also sign in and check the "My Books" page (downloads appear there when ready). If you still don't see your files after 30–60 minutes, email hello@pooks.ai with your order ID and account email and we'll resend the links or investigate.